{"xsrfToken":"829d1a09dc4630ffe01cab78545a981975335965_lout","branding":{"id":"4","key":"ocsm","name":"OAK Customer service management","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d6981c","headerLinkHoverBGColor":"#d6981c","headerBadgeColor":"#d6981c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/834b8da7-5f19-4964-acb3-087908a69eae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTc3NmUxMi0wZjhiLTQ0YWUtOGQwNy1iMGViY2JlZmQ0YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzNGI4ZGE3LTVmMTktNDk2NC1hY2IzLTA4NzkwOGE2OWVhZSI6WyJyZWFkIl19LCJleHAiOjE3NDc1NjAwNTAsIm5iZiI6MTc0NzU1OTQ1MH0.YmfM8QlLACb-L066AiEXsIHbGkwf_iA-MEdV6WqTGjE&client=05776e12-0f8b-44ae-8d07-b0ebcbefd4b9&mode=fit","logoId":"834b8da7-5f19-4964-acb3-087908a69eae","isLogoAvailable":true,"helpCenterTitle":"Welcome to the OAK Help Center","sharedPortalName":"OAK Help Center","userInitialAnnouncementHeader":"31st Jan 2025 - Apology and Temporary Solution for OAK Exception Error.","userInitialAnnouncementMessageWiki":"<p>If you are experiencing issues running any OAK tool, please follow these steps while we work on resolving the issue.</p>\n<p>1 - Close all Excel instances<br> 2 - Press the Windows key on your keyboard<br> 3 - Paste %localappdata%\\operis\\oak5 and press Enter<br> 4 - Delete file 'News.xml.gz'<br> 5 - Restart Excel</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the OAK Help Center","sharedPortalName":"OAK Help Center","announcementHeader":"31st Jan 2025 - Apology and Temporary Solution for OAK Exception Error.","announcementMessage":"If you are experiencing issues running any OAK tool, please follow these steps while we work on resolving the issue.\n\n1 - Close all Excel instances\n2 - Press the Windows key on your keyboard\n3 - Paste %localappdata%\\operis\\oak5 and press Enter\n4 - Delete file 'News.xml.gz'\n5 - Restart Excel","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d1e7e","helpCenterTitleColor":"#f8b323","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ocsm","projectId":10509,"serviceDeskId":4,"name":"OAK Customer service management","description":"<p>Welcome! You can raise a request for OAK Customer service management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"25","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11496,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11496","groups":[5],"key":""},{"id":"27","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11509,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11509","groups":[5],"key":""},{"id":"26","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11501,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11501","groups":[5],"key":""},{"id":"29","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11505,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11505","groups":[5],"key":""},{"id":"30","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11495,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11495","groups":[5],"key":""},{"id":"31","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11499,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11499","groups":[5],"key":""},{"id":"24","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11480,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11480","groups":[5],"key":""},{"id":"28","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11487,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11487","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[24,25,26,27,29,30,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eaae7211-0c75-39ad-bcfb-3e76ba703ae2","appLinkName":"System Confluence","appLinkUrl":"https://d6280d33.atlassian.net/wiki","spaceKey":"OCSM","spaceName":"OAK Customer service management","spaceUrl":"https://d6280d33.atlassian.net/wiki/spaces/OCSM","isServer":false},"labels":[],"projectKey":"OCSM","serviceDeskId":4,"kbLinkDomainURLs":["https://d6280d33.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OCSM","userLanguageHeader":"Current version: 5.7.003","userLanguageMessageWiki":"<p>New update released on the 3rd September 2024.<br> <a href=\"https://assets.operisanalysiskit.com/updates/5.7/OAK5-57003.msi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download installer</a></p>","defaultLanguageHeader":"Current version: 5.7.003","defaultLanguageMessage":"New update released on the 3rd September 2024.\n[Download installer|https://assets.operisanalysiskit.com/updates/5.7/OAK5-57003.msi]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTc3NmUxMi0wZjhiLTQ0YWUtOGQwNy1iMGViY2JlZmQ0YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1NjA2NTAsIm5iZiI6MTc0NzU1OTQ1MH0.-M4AnjTs15zOI2jshQ8X_SuJs4n2fXllK3cOLq6eTRw","targetCollection":"upload-project-10509","endpointUrl":"https://api.media.atlassian.com","clientId":"05776e12-0f8b-44ae-8d07-b0ebcbefd4b9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":26,"projectId":10509,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":11501,"iconUrl":"https://d6280d33.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11501","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/26","calendarParams":{"firstDay":0,"date":"2025-05-18T10:10:50+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eaae7211-0c75-39ad-bcfb-3e76ba703ae2","appLinkName":"System Confluence","appLinkUrl":"https://d6280d33.atlassian.net/wiki","spaceKey":"OCSM","spaceName":"OAK Customer service management","spaceUrl":"https://d6280d33.atlassian.net/wiki/spaces/OCSM","isServer":false},"labels":[],"projectKey":"OCSM","serviceDeskId":4,"kbLinkDomainURLs":["https://d6280d33.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTc3NmUxMi0wZjhiLTQ0YWUtOGQwNy1iMGViY2JlZmQ0YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1NjA2NTAsIm5iZiI6MTc0NzU1OTQ1MH0.-M4AnjTs15zOI2jshQ8X_SuJs4n2fXllK3cOLq6eTRw","targetCollection":"upload-project-10509","endpointUrl":"https://api.media.atlassian.com","clientId":"05776e12-0f8b-44ae-8d07-b0ebcbefd4b9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=d6280d33","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"829d1a09dc4630ffe01cab78545a981975335965_lout","baseUrl":"https://d6280d33.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://d6280d33.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"05776e12-0f8b-44ae-8d07-b0ebcbefd4b9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4ee0791dfb1942798539f3068afb8233","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}